Madrid PE Conducts Seminar-Workshop on Customer Service and Office Decorum

Philippine Embassy personnel completed a Seminar-Workshop on Customer Service and Office Decorum on 05 December 2017, which was conducted as part of the Embassy´s continuing program on personnel development and service quality enhancement.

The seminar-workshop was conducted by Mrs. Alicia Kalaw-Fernandez, a former bank executive who used to serve as an Assistant Vice President of the Rizal Commercial Banking Corporation (RCBC), as well as an accredited human resources development trainer on the HR Development faculty of RCBC.  Mrs. Fernandez received several awards for service excellence during her years with RCBC.

In his opening message, Chargé d´Affaires and Consul General Emmanuel R. Fernandez said that the Embassy´s consular section is the “public face” of the Embassy.  “Hence,” he added, “it is imperative that we continuously improve the way we deal with and render our services to our clientele – especially at the consular section.”

During the seminar-workshop, Mrs. Fernandez stressed the importance for a public servant to give his best when rendering service to OFWs.  “As our country´s bagong bayani (new heroes), OFWs deserve no less from us,” she explained.  She therefore urged the participants to strive for service excellence at all times, especially when dealing with OFWs, and discussed the varied concrete ways by which this could be achieved.

The seminar was also part of the Gender Awareness and Development (GAD) program of the Embassy.