Labor Services

The Philippine Overseas Labor Office (POLO) is located at C/. Alcala 149, 2°B, 28009 Madrid.

It is open from Mondays to Thursdays from 9:30 am to 1:30 pm and from 2:30 pm to 5:00 pm.

On Fridays, the POLO is open from 9:30 am to 1:30 pm and from 2:30 pm to 3:30 pm.

The POLO can be contacted by phone on 91 782 8624 or by email on

The POLO provides the following services:

Issuance of Overseas Employment Certificates (OECs)

Verification of labor documents

Membership of Overseas Workers Welfare Administration (OWWA)

Legal counseling / welfare assistance

Use of POLO center facilities

Local job placement


An Overseas Employment Certificate (OEC), is a requirement under POEA Rules and Regulations to help ensure that Overseas Filipino Workers (OFWs) are properly documented and protected.

Balik-Manggagawas (Returning OFWs) may apply for the issuance of OECs. This is a requirement for Returning OFWs to be exempt from paying travel tax, terminal fees and similar charges at the airport.


  • Register and log in to to complete the Balik-Manggagawa Information Sheet form and request an appointment.
    Click on this link to see a uesful tutorial video.
  • Original passport and photocopy of 1st page
  • Original NIE and photocopy of back and front
  • Official receipt for OWWA membership payment (valid for 2 years from the date of issue)
  • Cash payment of 2 Euros (plus $25 for OWWA membership if it has already expired)

Original passport must be presented. OEC may be issued while you wait, provided all documentary requirements are complete.


The Philippine Overseas Labor Office (POLO) undertakes full verification of labor documents such as labor employment contracts, recruitement and manning agreements (including company registration), Special Power of Attorney (SPAs) and job orders, as mandated under DOLE/POEA Rules and Regulations.


  • Original and 1 photocopy of documents to be verified
  • Cash payment of 13 Euros

Complete documents may be verified on the same day.


OWWA’s mandate is to guarantee the protection of the rights of OFWs and the promotion of their interests and well being.

OWWA members may avail of benefits such as insurance coverage, loan packages, legal counseling / assistance with employment problems, repatriation services for distressed OFWs, airport assitance at NAIA and other similar services. Membership is valid for two (2) years.


For new members:

  • Duly accomplished OWF Information form
  • Photocopies of the following
    • Passport data page
    • Valid residence and work permit
    • Proof of employment
  • 1 ID photo (2×2) colored, with white background
  • Cash payment of $25 (to be converted to Euros)

For membership renewal:

  • Duly accomplished OWF Information form
  • Cash payment of $25 (to be converted to Euros)

The Certificate of Membership Coverage may be issued while you wait, provided all documentary requirements are complete.

Please download this leaflet for more information on OWWA benefits


POLO provides free legal counseling on labor and employment-related problems, as well as repatriation, and other welfare assistance programs to distressed OFWs.

OFWs may avail of these services by conferring with the Labor Attaché and / or Welfare Officer and by filling out a Request for Assistance form.


Filipino organizations and / or individuals may use POLO’s Activity Hall for their meetings, practices and other socio-cultural activities, subject to existing house rules and regulations.

The Office of the organization or the individual wishing to use the Hall must fill out a Request of Use form indicating the date and time of use, and the number of expected attendees. They / he /she is expected to maintain order within the premises during and after the affair.


Unemployed OFWs may look for jobs and Spanish employers may post vacancy notices through the local job placement program of the POLO. Notice of vacancies are placed on the bulletin board in the Activity Hall of the Center and / or referred to organizations / individuals.

Any OFW looking for work may directly contact the employers listed in the vacancy notices for positions which interest them. The prospective employers may contact the POLO and accomplish the Job Vacancy form for posting on the bulletin board.